Industrial - Bachelor
Every second can mean the difference between life and death in an emergency, so why do dispatchers still rely on fragmented information from panicked callers?
HALO is an autonomous drone system deployed the moment a Triple Zero call is made, delivering real-time visual clarity to enable faster, informed response. Designed to scale with urban growth, HALO brings Vision, Clarity and Control to emergency communication.
Emergency communication is a highly fragile system which currently relies entirely on the descriptions provided by panicked callers, in order for dispatchers to make life-or-death decisions. Where insights provided rely entirely on a person’s ability to describe and interpret, complex situations, often leaving information fragmented, delayed, or inaccurate. In the critical first minutes of an emergency, this exact lack of real-time scene awareness costs time, clarity and control.
A Triple Zero (000) call is received by the QAS every 26 seconds
Queensland Ambulace service
Image: Queensland Ambulance Service, “Emergency Medical Dispatchers”. Retrieved from https://www.ambulance.qld.gov.au/careers/emd
Triple Zero dispatch was built for a smaller, slower paced world. Today, growing urban populations, increasing call volumes and rising critical incidents are pushing it to its breaking point. With no direct visual link to the scene, dispatchers face growing pressure to make faster, more accurate decisions with the same outdated tools.
How might we implement multimodal, emerging technologies within the current emergency service system to alleviate systematic pressure and improve awareness, communication, and decision-making support for emergency personnel?
Problem Statement
HALO is an autonomous drone-based situational awareness system that responds the moment a Triple Zero call is made. Instead of waiting for information to be described over the phone, HALO provides dispatchers with immediate visual insight of the emergency, allowing them to verify the scene, direct first responders with clarity, and reduce delays caused by miscommunication or uncertainty. Designed to work within existing emergency service infrastructure, HALO enhances decision-making, not by replacing people, but by giving them sight when it matters most.
HALO drones are equipped with modular, context specific sensor payloads that allow dispatchers to gain insight on otherwise missed critical scene information. Each drone carries a FPV oriented traditional RGB live camera, helping operators navigate and correct drone autonomous flight. Upon arrival on-scene, dispatchers are able to view a Birds-eye angle of the emergency, via a specialised Nadir angle sensor camera, (Thermal, Night Vision or LiDAR).
Still image from video by Tom Fisk. Retrieved from: https://www.pexels.com/video/drone-footage-of-fire-and-emergency-services-11584959/
Primary research was conducted in the form of surveys and interviews to gain insights on people’s experiences within the emergency service system surrounding difficulties and pain points. Additional research was conducted around general drone perceptions and their potential use in an emergency context.
63% of survey respondents ranked privacy as their highest concern for drone use in an emergency context, well above safety, misuse or having no concerns at all. Participants expressed discomfort if drones could record indiscriminately or operate without clear purpose.
“…people might think, ‘I’m being watched all the time.’ If it was very clear it was emergency response, that would put people’s minds at ease…”
Interview Participant
Support for drones in an emergency service context however, remained overwhelmingly positive, regardless of existing comforts surrounding the technology. Participants showed support, so long as the system remained transparent, temporary and focused purely on emergency response and aiding the public.
Primary research with members of the public, yielded four consistently recurring concerns surrounding, privacy, safety, noise and general discomfort around drone use. People saw the life-saving potential of drone-assisted emergency response, but made one thing clear: they would only support the system if it was safe, respectful and transparent.
Rather than treating these concerns as limitations, HALO uses them as real-world design criteria. Where every visible element of the system, from toroidal propellers that reduce noise, to frosted bodywork that blocks cameras when grounded, exists because of concerns voiced by real people.
This section explores how HALO translates public hesitation into intentional design.
Building a system made to be trusted, instead of tolerated.
HALO has been intentionally designed with scalable manufacturing in mind. Starting with a low-volume production via mass customisable SLS 3D printed components, early units would incorporate a Carbon Fibre reinforced Nylon material for its main body components, allowing lightweight strength, rapid iteration and easy repairs. Translucent components are printed via a frosted polycarbonate, allowing diffused lighting throughout the part. Off-the-shelf electrical components, such as flight controllers, speed controllers, motors, batteries and other electronics are used for reliability and quick replacement. As the product becomes more standardised within the EMS system, these same, or developed geometries can easily be transitioned to traditional injection-moulded, fibre reinforced polymers to reduce unit cost, and increase manufacturing capacity.
Modularity, ease of assembly and product evolution are key considerations within the design of HALO. Each component can easily be removed and replaced by workers, without the need of specialised tools or manufacturing methods. This reduces repair time, lowers maintenance costs, and ensures damaged units can return to service quickly. The biggest benefit of this assembly consideration, is it enables the continuous evolution of HALO platforms, where components can be swapped for new technologies as they emerged, or changed entirely to widen the scope of potential drone use in an EMS context.
HALO is a future-focused concept, existing within a rapidly evolving regulatory landscape. CASA regulations currently limit Beyond Visual Line of Sight (BVLOS) and fully autonomous drone operations, however, is progressively moving toward pathways for remotely supervised emergency drone systems. HALO fits perfectly within this future, being autonomous in flight but still overseen by trained personnel. Balancing trust, safety compliance, and additionally creating new roles for employment and career progression surrounding drone operation, maintenance and dispatch coordination.
Civil Aviation Safety Authority (CASA) Regulations & Progression:
CASR Part 101 – Unmanned aircraft and rocket operations
CASR Part 101.F – BVLOS (Beyond Visual Line of Sight) operational requirements
ReOC (Remote Operator’s Certificate) – Required for organisations operating drones commercially
RePL (Remote Pilot Licence) – Required for licensed drone operators/supervisors
CASA Emerging Aviation Technologies Framework (2023–2025) – Supports future autonomous and medical/emergency drone operations
Noah is an industrial designer with a focus on form, digital craft and modern manufacturing. He works across 3D modelling, visualisation and hands-on prototyping to translate ideas into refined physical products. His experience at BMW in Munich strengthened his understanding of how aesthetics and function meet in practice, particularly within product innovation and future-focused design.